955bet Privacy Policy — Your Data Is Completely Safe With Us

As one of Bangladesh's most trusted online gaming platforms, 955bet places the highest importance on member privacy. This Privacy Policy explains how 955bet collects members' personal information, the purposes for which it is used, and how that information is kept secure.

By using the 955bet website or mobile platform, you are considered to have read and accepted this Privacy Policy. This policy applies to all 955bet services, websites, and associated applications.

We believe transparency is the foundation of trust. That is why this privacy policy is written in plain, straightforward language rather than complex legal terms. For any questions about 955bet's privacy policy, please reach out to our Help Center Contact us.

955bet only collects information that is necessary to deliver quality services and meet legal obligations. The table below details the types of data we collect and the reasons for collecting them:

In addition to the above, conversations with our support team may also be recorded. These records are used to improve service quality and resolve disputes.

955bet uses collected data solely for specific, legitimate purposes. We never misuse data or use it beyond what has been disclosed.

• Account Management: To ensure the security of registration, login, and your account.
• Payment Processing: To make deposits and withdrawals smooth and secure.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Customer Support: To resolve issues and respond to member inquiries.
• Responsible Gaming: To monitor member gaming behavior and provide support where needed.
• Promotional Communications: To inform members of offers and bonuses with their consent.
• Service Improvement: To conduct analytics that help improve the platform experience.
• Legal Compliance: To fulfil mandatory reporting requirements set by regulatory authorities.

955bet respects the privacy of its members. We do not share members' personal information with third parties under normal circumstances. However, data may be shared in the following limited situations:

• Payment Providers: Only the necessary data is shared to process transactions with payment partners such as bKash, Nagad, and Rocket.
• Identity Verification Agencies: With authorized verification agencies to complete KYC.
• Law Enforcement: Upon a court order or a lawful request from a government authority.
• Anti-Money Laundering: To the relevant regulatory authority in accordance with AML policy.
• Technology Service Providers: Trusted partners providing hosting and IT services who are bound by 955bet's privacy agreements.

Even when sharing data in the above cases, we provide only the minimum information necessary, and recipients are bound by confidentiality obligations.

955bet uses cookies and similar tracking technologies to enhance the member experience on our website. Cookies are small text files stored on your device that help the website recognize you and remember your previous activity.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences, game settings, and more.
• Analytics Cookies: To understand member usage patterns on the platform and improve our services.
• Security Cookies: To detect fraud and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the platform.

955bet does not retain data beyond what is necessary. Retention periods are determined by the requirements of service delivery and applicable legal obligations.

• Active Account: All data is retained for as long as the account remains active.
• Closed Accounts: Even after account closure, core data may be retained for up to 5 years as required by law.
• Transaction Records: Financial transaction history is retained for up to 7 years in accordance with AML policy.
• Support Contact: Customer service conversations are retained for up to 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the designated retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

955bet respects every member's data rights. You have the following rights over your personal data and may exercise them at any time:

To exercise these rights, please contact our Help Center Contact us or email support@955bet.ws. We aim to respond to all requests within 30 business days of receipt.

955bet is operated exclusively for adult members (18 years of age or older). Collecting or processing data from minors is strictly against 955bet's policy.

• Age is verified at the time of registration, and users under 18 are not permitted to open an account.
• If we become aware that any minor's data has been collected inadvertently, it will be deleted immediately.
• If you believe your child's data may be held by us, please contact us at support@955bet.ws.
• 955bet supports responsible gaming and is committed to the protection of minors.

955bet employs industry-leading technical and organizational measures to protect member data. Our security infrastructure operates across multiple layers.

• 256-bit SSL/TLS Encryption: All data transfers are completed through encrypted channels.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): Option to enable an additional layer of security at login.
• Regular Security Audits: Regular audits are conducted by independent security specialists.
• Staff Training: All staff involved in data protection receive regular training.
• Restricted Access: Only authorized personnel have access to data on a need-to-know basis.
• Data Backup: Data is regularly backed up to secure, separate servers.

In the event of a data breach, 955bet will notify affected members as quickly as legally required and take the necessary corrective action.

955bet reserves the right to partially or fully update this Privacy Policy as needed. Changes may occur due to business developments, new legal requirements, or technological advancements.

• For significant changes, members will be notified in advance via email or platform notification.
• Updated policies take effect from the date of publication.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• The date of the latest update will always be displayed at the top of this page.

Previous versions of this privacy policy are archived and available upon request. Visit this page regularly to stay informed of any changes.

For any questions about this privacy policy, to exercise your data rights, or to submit a complaint, please contact us directly. 955bet is committed to responding promptly and effectively to all privacy-related matters raised by members.

• Email: support@955bet.ws
• Live Chat: After logging in to the platform, click the help icon.
• Help Center: /help-center

Upon receiving a privacy complaint, we aim to provide an initial response within 72 hours and a full resolution within 30 business days. If you are not satisfied with the outcome, you have the right to escalate the matter to the relevant regulatory authority.